Shipping & Returns
- Cancelling an order
- Postage cost for returns
- Returns within Austalia
- Reclaiming Duty On Returned Items
We will ship to almost any location in the world.
- Standard shipping 5 days within Australia via Australia Registered Post.
- International shipping 14 days via DHL.
For any special shipping requests please contact us at email@example.com upon placing your order.
We strive to ensure your purchase will be an enjoyable and rewarding experience. We do however respect that in some rare circumstances you may desire to cancel, return or exchange items and therefore we have a 7 day returns policy, of which further details are provided below. Your statutory rights are not affected.
Cancelling an order
If you have placed an order but subsequently wish to change or cancel it, please make contact with us as soon as possible. We will try our best to make the changes required should the item/s not yet be dispatched. If this is not possible, you may have to wait until you receive the order and then follow the procedures for returns.
Returning a piece
You can return any item within 7 working days from the date of receipt for a refund or exchange of that item provided the following conditions are met:
- Submitted a return request to firstname.lastname@example.org
- We accept the return of items only if they have not been worn and they remain in their original condition together with their original packaging as supplied.
- Receipt included with items to be returned.
Please note that we reserve the right to send back items to you that have been returned to us that do not comply with the returns criteria detailed above.
Postage cost for returns
You are responsible for the shipment of returns back to us and the costs of any other services provided to you in connection with your purchase if an item returned is not defective or sent in error by us. Alternatively, if you are returning an item because of an error on our part or because it is damaged or defective we will be happy to refund the postage costs incurred in sending the item to us.
Returns within Austalia
Postage refunds will be made for returned items sent by Australia Registered Post only.
Returns from outside Australia
Postage refunds will be made for returned items sent using a standard international service from your national postal organization. This would be Royal Mail in the United Kingdom.
We are unable to refund postage costs for damaged and defective items if you use a premium/expedited service, such as FedEx, UPS or DHL.
Any items returned to us are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We recommend you use a postal service that insures you for the value of the goods you are returning. In the event of loss on the way back to us.
Once we have inspected your returned items then if you need a refund, this will be made in the same way as the original payment method.
Reclaiming Duty On Returned Items
If you are returning items to us that have been subject to import duty you should be able to claim a refund for any duties you have paid by contacting your local customs authority and providing them with proof of the original duty paid and proof of the export back to us, such as a certificate of posting. Please contact your local customs authority for further advice.